Responsible Gaming
at topkoro
topkoro is committed to providing a safe, fair, and enjoyable gambling environment for every adult player across Bangladesh. We believe that gaming should always be a source of entertainment — never a source of stress, financial hardship, or harm. This page outlines the tools, resources, and guidance available to help you stay in control.
Secure & Fair Platform
All games on topkoro are powered by certified providers using audited Random Number Generators (RNGs). Outcomes are genuinely random — no house manipulation beyond the standard built-in edge.
Self-Exclusion on Request
Any topkoro player in Bangladesh can request a voluntary self-exclusion at any time. Once activated, your account is locked and all marketing communications are suspended immediately.
Deposit Limit Controls
Set daily, weekly, or monthly deposit caps on your topkoro account to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced.
Session Time Reminders
Enable session-length alerts so you receive a notification after a defined play period. Taking regular breaks is one of the most effective strategies for keeping gambling fun and controlled.
Reality Check Feature
topkoro's reality check pop-up reminds you how long you have been playing and how much you have wagered in the current session, helping you stay aware of your activity at all times.
24/7 Welfare Support
Our dedicated player welfare team is available around the clock via email. Whether you need to activate a limit, take a break, or simply talk about your gambling habits, we are here to help — without judgment.
Section 1
Our Commitment to Safe Play
topkoro's responsible gaming framework is built on a simple belief: every player deserves to enjoy gambling as a form of entertainment, with full access to the information and tools needed to keep it that way.
topkoro operates as Bangladesh's trusted online casino and sports betting platform. We serve an adult audience across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other corner of the country. With that reach comes a serious responsibility — one we do not take lightly.
Our responsible gaming policy is not a legal checkbox. It is a core part of how topkoro is designed and operated. Every feature we build, every promotion we run, and every interaction our support team has with players is shaped by a genuine commitment to player welfare. We actively monitor gameplay patterns, we reach out proactively when we identify signs of risk, and we make it as easy as possible for players to access help — no friction, no judgment, no delay.
We recognise that gambling, like many forms of entertainment, carries risk for a minority of participants. Problem gambling is a recognised behavioural condition, not a moral failing. topkoro's approach is rooted in evidence-based harm reduction: giving players the right information at the right time, offering practical tools that actually work, and ensuring that anyone who needs to step back can do so quickly and with confidence that their decision will be respected.
Section 2
18+ Age Restriction
topkoro is strictly an adults-only platform. Registration, play, and use of any topkoro product is permitted only for individuals who are 18 years of age or older.
Why the 18+ Rule Exists
Gambling involves financial risk and requires the cognitive maturity to make informed decisions about money, probability, and personal limits. Individuals under the age of 18 are legally and developmentally unsuited to participate in gambling activities. topkoro enforces the 18+ rule not merely as a compliance requirement but because we genuinely believe it is the right thing to do.
How topkoro Verifies Age
All new topkoro players are required to complete a Know Your Customer (KYC) verification process before making their first withdrawal. This process involves submitting a valid government-issued identity document — such as a Bangladesh National ID Card (NID), passport, or driving licence — that confirms both identity and date of birth. Accounts where the holder is found to be under 18 will be permanently closed and any funds held will be handled in accordance with our Terms & Conditions.
Protecting Minors in Your Household
If you share a device, a bKash account, or a Nagad account with younger family members, we strongly encourage you to take steps to prevent underage access to the topkoro platform. Practical steps include:
- Setting a strong, unique password for your topkoro account that is not shared with anyone in your household.
- Always logging out of your topkoro account when you have finished your session, particularly on shared devices.
- Using parental control software on shared family devices to restrict access to gambling websites.
- Storing your login credentials securely and not writing them down in accessible locations.
Section 3
Signs of Problem Gambling
Problem gambling can develop gradually and is often hard to recognise from the inside. Understanding the warning signs is the first step toward regaining control.
Gambling becomes a problem when it stops being a leisure activity and starts interfering with other areas of life — finances, relationships, work, or mental health. Problem gambling affects people from all backgrounds. It is not about willpower or character; it is a recognised behavioural pattern that responds well to early intervention and the right support.
Ask yourself honestly whether any of the following apply to you. If several of these statements feel familiar, please consider reaching out to our support team or one of the external organisations listed in the support section below.
You spend more money gambling than you originally intended, or more than you can comfortably afford to lose.
You find yourself returning to gambling to try to win back money you have already lost — sometimes called "chasing losses".
You feel restless, irritable, or anxious when you try to reduce or stop gambling.
Gambling has caused arguments or tension with family members, friends, or your partner.
You have borrowed money, sold possessions, or used money set aside for essential bills in order to gamble.
You have missed work, study, or important personal commitments because of time spent gambling.
You lie to others about how much time or money you spend on gambling.
Gambling feels like your primary way of coping with stress, anxiety, loneliness, or difficult emotions.
You need to gamble with larger and larger amounts to feel the same level of excitement as before.
Section 4
Self-Management Tools
topkoro gives every registered player access to a suite of practical tools designed to keep gambling enjoyable and within your personal boundaries. All tools are available at any time through your account settings or by contacting our support team.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Reductions take effect immediately. Increases require a 24-hour cooling period before they become active.
Loss Limits
Define the maximum net amount you are willing to lose in any given time period. Once reached, your account is automatically restricted from further wagering until the period resets.
Session Time Limits
Set a maximum continuous play session length. When your limit is reached, you will receive a clear alert and be prompted to take a break before continuing your session.
Reality Check Alerts
Receive periodic in-session notifications that display how long you have been playing, your current session profit or loss, and a prompt to review your activity or take a break.
How to Activate These Tools
All self-management tools can be activated directly from your topkoro account settings panel once you are logged in. Navigate to the Responsible Gaming section within your account dashboard. If you need assistance locating the controls, or if you would prefer to have a limit set manually on your behalf, contact our support team at support[at]topkoro.net and we will apply it for you within one hour.
topkoro will never attempt to dissuade you from setting, maintaining, or reducing a limit. Our support team is trained to process all responsible gaming requests promptly and without question. Your welfare comes first.
Section 5
Self-Exclusion Programme
If you feel that deposit limits and session controls are not enough, topkoro's self-exclusion programme allows you to close your account for a defined period or permanently.
What Self-Exclusion Means
When you self-exclude from topkoro, your account is immediately locked. You will not be able to log in, place bets, deposit funds, or access any gambling features for the duration of your exclusion period. All pending promotional communications — including bonus offers, BPL betting alerts, Eid promotions, and topkoro newsletters — are suppressed for the entire exclusion period.
Available Exclusion Periods
- Short-term break: 24 hours to 6 weeks — suitable for players who want a brief pause to reassess their habits.
- Medium-term exclusion: 3 months to 12 months — suitable for players who recognise a developing problem and need a meaningful break.
- Long-term exclusion: 2 years or 5 years — suitable for players who need an extended period away from gambling.
- Permanent exclusion: Indefinite — your account is permanently closed with no option to reopen. This option is available to any player at any time.
How to Request Self-Exclusion
- Email support[at]topkoro.net with the subject line "Self-Exclusion Request".
- Include your registered email address and the exclusion period you require.
- Our team will confirm receipt and activate your exclusion within one hour of receiving your request, 24 hours a day, 7 days a week.
- You will receive a confirmation email once the exclusion is active.
Reactivation After Exclusion
For short-term breaks, your account will automatically reactivate at the end of the exclusion period unless you contact us to extend it. For medium-term and long-term exclusions, reactivation requires you to contact our support team directly and confirm your identity. topkoro applies a mandatory 24-hour reflection period before any non-permanent exclusion is reversed, to ensure that the decision to return to play is considered rather than impulsive. Permanent exclusions are irreversible — a new account cannot be created by a permanently self-excluded player.
Section 6
Deposit & Spending Limits
Managing how much money you put into your topkoro account is one of the most effective responsible gaming strategies available. Our limit system is designed to be simple, transparent, and genuinely protective.
Setting Your Deposit Limit
topkoro allows players to set deposit limits across three time horizons — daily (resets at midnight BST, UTC+6), weekly (resets every Monday at midnight BST), and monthly (resets on the first of each calendar month). You may set all three simultaneously. The most restrictive limit in effect at any time will always be honoured first.
For example, if your daily limit is ৳2,000, your weekly limit is ৳8,000, and your monthly limit is ৳20,000, you will never be able to deposit more than ৳2,000 in a single day — even if your weekly and monthly limits have not yet been reached.
Reducing vs. Increasing Limits
topkoro applies an asymmetric policy to limit changes, which is standard responsible gaming practice:
- Reducing a limit: Takes effect immediately and cannot be reversed for 24 hours.
- Increasing a limit: Requires a mandatory 24-hour cooling-off period before the higher limit becomes active. This delay is designed to protect players from impulsive decisions made during a session.
Loss Limits and Wager Limits
In addition to deposit limits, topkoro offers loss limits (capping how much you can lose in a period) and wager limits (capping the total amount you can stake, regardless of wins and losses). These tools give players granular control over their gambling expenditure. To activate loss or wager limits, contact support[at]topkoro.net or use the Responsible Gaming section in your account settings.
What Happens When You Reach a Limit
When a deposit, loss, or wager limit is reached, topkoro's system automatically blocks further activity in that category until the relevant period resets. You will receive a notification explaining that your limit has been reached and reminding you of the tools available to manage your play. No penalty is applied to your account — reaching a limit is a normal and healthy use of the responsible gaming system.
Section 7
Time-Out & Cooling-Off
Sometimes the most responsible thing a player can do is simply take a break. topkoro's time-out feature makes it easy to step away for a short period without permanently closing your account.
Time-Out Options
topkoro offers the following time-out periods, available on demand at any time:
- 24-hour time-out: Your account is locked for the next 24 hours. Useful if you have been playing for an extended session and feel you need to step away.
- 3-day time-out: A short cooling-off period that gives you a long weekend away from the platform.
- 7-day time-out: A full week's break — often recommended after an unusually large loss or during a period of personal stress.
- 30-day time-out: A month-long pause that gives you a genuine opportunity to reassess your relationship with gambling.
During a time-out, your account is inaccessible, all marketing emails are paused, and any active bonuses are frozen (not cancelled — they will resume when your time-out ends, if they have not yet expired). Time-outs cannot be cancelled early — once activated, they run their full course.
Taking a Temporary Break vs. Self-Exclusion
The key difference between a time-out and self-exclusion is intention and duration. A time-out is a short, restorative pause for a player who generally feels in control of their gambling but recognises they need a brief break. Self-exclusion is appropriate for players who have identified a genuine problem and need a longer, enforced period away from gambling. If you are unsure which is right for you, our support team can help you assess your situation and choose the most appropriate tool.
Section 8
Getting Help & Support
If gambling is causing distress, financial hardship, or relationship problems, please reach out. Help is available, it works, and there is no shame in asking for it.
Contact the topkoro Support Team
The topkoro player welfare team is available 24 hours a day, 7 days a week to assist any player who has concerns about their gambling. All responsible gaming communications are treated as strictly confidential. Reaching out will not result in any negative action against your account — the purpose of our welfare team is to help you, not to judge you.
To speak with a member of our team about responsible gaming, deposit limits, time-outs, or self-exclusion, contact us at:
topkoro Player Welfare
Available 24/7. English-language support for all players across Bangladesh.
support[at]topkoro.netKaan Pete Roi
Bangladesh's leading emotional support and mental health helpline, available in English and Bengali.
iCall — 9152987821 (display only)Gamblers Anonymous
An international peer support network for people affected by problem gambling. Meetings available online.
www.gamblersanonymous.org (not linked)Advice for Family Members
Problem gambling does not only affect the individual — it has a significant impact on family members, partners, and close friends. If you are concerned about someone else's gambling behaviour, topkoro encourages you to speak openly with that person about your concerns and to seek support for yourself as well. Family members of people with gambling problems benefit enormously from peer support and professional counselling. You do not need to manage this situation alone.
Financial Difficulty
If gambling has led to financial hardship, addressing the financial side of the problem is just as important as addressing the behavioural side. topkoro encourages players facing debt or financial stress related to gambling to seek free, confidential financial counselling. Managing debt and rebuilding financial stability is achievable with the right support in place.
Continue Exploring topkoro
When you are ready to play, topkoro has a full range of cricket betting, premium slots, and live casino games — all designed for responsible adult entertainment.